Hidden Jewelry Candles
For one thing, they aren’t always what you would expect the “most-wanted” products to be. Last year, FJ rolled out, with much fanfare, a Hello Kitty collection. I didn’t order it because I assumed something that was so heavily promoted would be included in my Inner Circle membership, but Hello Kitty never materialized. Looking at the prices, the Hello Kitty products are more expensive than other FJ gift sets ($42.95 for a hidden jewelry candles and bath bomb or set of three bath bombs), so I’m sure that’s why they didn’t send it out to Inner Circle members… At the same time, as someone who is spending money with the company reliably, month after month, I feel like this is one of those times when, as a business owner, you should consider whether it isn’t good customer relations to make sure your most loyal customers get your most exciting products. (The Hello Kitty products and a Barbie collection also aren’t discounted to Inner Circle members, which seems like another misse...